e-Learning System Helps Amalgamated Life
Meet the HIPAA Challenge
manager Ron Fleissman at Amalgamated Life Insurance Company located
in New York City found the AcroTrain e-Learning System
made his HIPAA training program a big success. The Health Insurance
Portability and Accountability Act (HIPAA) of 1996 is a set of regulations
implemented by the government to ensure the portability of health care
coverage and the preservation of patient health care confidentiality.
The act requires training for insurance industry and other personnel.
Amalgamated Life selected the AcroTrain system because it offered
the most flexibility, used a very simple to implement approach and the
price was right. Fleissman said, "We looked at many other systems,
some costing thousands of dollars more, that did not offer the features
we needed. This system permitted us to do just what we needed."
The New York office used a 'blended' approach of instructor-led and
CBT training. Amalgamated's New Hampshire office used just CBT. The
initial training of the 500-person workforce is 99% complete. The CBT
now provides the required training for new hires and will be used for
required re-certification every three years. The AcroTrain records
system automatically records the course completion for CBT learners.
The course administrator enters data from instructor-led training sessions
to provide training documentation for all learners.
Mr. Fleissman developed the course presentation slides using PowerPoint®.
He then used AcroEdit to define his course, associate it with
the correct PowerPoint files and add formative questions for learner
interactivity. He opted not to include an examination with this course.
Upon course completion, the system presents a custom certificate that
learners can print for their personal completion documentation. After
testing the course on his computer, the files were transferred to the
company intranet. A desktop icon on the available training computers
provided an easy means for learners to launch the HIPAA course.
Amalgamated Life was founded in 1943 to protect the financial well being
of working men and women. Sidney Hillman, President of the Union (then
known as the Amalgamated Clothing Workers of America, today known as
UNITE!), envisioned a cooperative, labor-oriented, cost-effective means
of delivering collectively bargained insurance and pension services
to union participants.
Today Amalgamated Life and affiliates is a third party administrator,
a medical management company, a computer service company and a printing
and graphics company. They provide a full range of benefit services
to their clients. They have maintained a consistent AM Best's "A"
rated company and accreditation by the American Accreditation Health
Care Commission for their medical management.